Skills Attendant, Leisure And Sports near Toronto (ON)

Find out what skills you typically need to work as an attendant, leisure and sports in Canada. These skills are applicable to all Operators and attendants in amusement, recreation and sport (NOC 6722).

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Essential skills

See how the 9 essential skills apply to this occupation. This section will be updated soon.

  • Read instructions and warnings written on signs, labels and packaging, e.g. read warning signs on sports equipment to learn about the hazards of their use. (1)
  • Read short notes from co-workers, e.g. read short notes from co-workers to learn about upcoming events, such as tournaments. (1)
  • Read short comments on a variety of forms, e.g. read log books and comment cards to learn what happened on previous shifts. (1)
  • Read memos, notices and bulletins, e.g. read memos from supervisors to learn about schedules, duties and proposed set-ups for tournaments and tours. (2)
  • Read flyers, brochures and other promotional materials to learn about promotions and new products. (2)
  • Read a variety of instructions and procedures, e.g. read step-by-step instructions to learn how to chemically treat pools and disassemble equipment. (2)
  • Read workplace safety materials, e.g. read Material Safety Data Sheets (MSDS) to understand the safe use and storage of products, such as chlorine. (2)
  • May read manuals, e.g. read operation and procedure manuals to learn how to set-up and operate point-of-sale and sports equipment. (3)
Document use
  • Observe symbols, icons and signs, e.g. scan Workplace Hazardous Materials Information System (WHMIS) icons on water treatment product labels to understand chemical dangers. (1)
  • Locate data on labels, e.g. locate product names, mixing ratios, drying times, ideal application conditions and coverage rates on labels of concrete finishing compounds. (1)
  • Locate information in tags and lists, e.g. scan tags to determine where luggage is to be transported and scan lists to locate the telephone numbers of guests. (1)
  • Locate data in tables and schedules, e.g. scan schedules to determine when specific activities are taking place in pools and gyms. (2)
  • Complete a variety of forms, e.g. enter data, such as times, quantities, scores and addresses, in cash out slips, maintenance checklists, sport league standing sheets, vehicle operation log sheets and courier waybills. (2)
  • May scan maps and floor plans, e.g. may scan maps to help customers locate tourist attractions. (2)
  • May interpret graphs and charts, e.g. may scan index graphs to determine guest satisfaction levels. (2)
  • May enter data into a variety of complex permit, licence and contract forms, e.g. enter data, such as times, dates, license numbers, addresses, locations, names and phone numbers, in permits for outdoor tournaments. (3)
  • May interpret technical drawings, such as schematics and assembly drawings, e.g. scan assembly drawings to learn how to assemble fitness equipment. (3)
  • Write short comments in log books and forms, e.g. write short comments in log books to record the outcomes of safety inspections. (1)
  • Write short notes to co-workers, e.g. write short notes to co-workers to inform them about defective equipment and upcoming events. (1)
  • May write letters and email messages, e.g. write email messages to provide guests with information about lost articles. (2)
  • May write short reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers' compensation boards. (2)
  • May receive cash, credit, debit and gift card payments and make change. (1)
  • May reconcile cash at the ends of a shift to determine surpluses and shortfalls. (1)
  • Take a variety of measurements using basic tools, e.g. measure the length of equipment components using tape measures. (1)
  • Compare measurements to specifications, e.g. compare the height of gymnastic equipment to specifications. (1)
  • May calculate the cash and gift values of gaming tokens won by customers. (2)
  • May calculate bills and invoices for customers' use of facilities and the purchase of goods. (2)
  • May balance tills and record the day's transactions on operating reports. (2)
  • May take layout measurements, e.g. take measurements to lay blue lines and centre and face-off circles on hockey rinks, transferring distances indicated on diagrams onto arena floors. (2)
  • May calculate material requirements, e.g. calculate the amount of chlorine needed to treat pools. (2)
  • May calculate statistics, e.g. may calculate the average length of time needed to complete sporting events. (2)
  • May estimate the number of people facilities will hold by considering the type of event and seating arrangement. (2)
  • May estimate fares for group tours of area attractions in hotel shuttle vans, including fees for baggage handling and flat rates set by hotels. (2)
  • May schedule tournament activities by considering tournament formats, event lengths, the number of registrants and the availability of facilities. (3)
Oral communication
  • May announce amusement rides, upcoming tournaments and promotions on public address systems. (1)
  • May talk to suppliers, e.g. speak with suppliers to obtain information about equipment and to provide feedback about equipment currently in use. (1)
  • Greet customers in person and respond to questions over the phone. (1)
  • Exchange information with helpers, co-workers, supervisors and repairers, e.g. speak with supervisors to coordinate activities and with repairers to help them troubleshoot equipment faults. (2)
  • Speak with customers to explain the features and benefits of services and products, respond to questions and promote sales. (2)
  • May participate in meetings, e.g. participate in meetings where new policies and customer service practices are discussed. (2)
  • May provide detailed instructions to co-workers, e.g. provide instructions to junior workers about how to operate equipment and serve customers. (3)
  • May talk with dissatisfied customers, e.g. talk with dissatisfied customers to learn about and resolve complaints. (3)
  • Encounter equipment malfunctions, e.g. discover that ice cleaning equipment is malfunctioning. They inform supervisors of the equipment faults and attempt to troubleshoot and repair the faults themselves. They contact repairers if they cannot repair the equipment. (1)
  • Decide order of tasks and their priorities, e.g. decide who should receive attention first based on perceived needs when there are several simultaneous requests for customer service. (1)
  • May phone organizations or businesses to obtain information for guests, such as ticket prices and car rental availabilities. (1)
  • Discover that facilities and events are overbooked. They explain the situation to customers and negotiate solutions, such as establishing new times for service and providing reimbursements and credits. (2)
  • Encounter hostile and uncooperative people. They attempt to ensure the security of themselves and bystanders. They seek the assistance of co-workers and police officers as required. (2)
  • May have customers who are unhappy with the maintenance of facilities. They obtain details and reasons for their concerns and verify these facts with the staff responsible for those facilities. They then negotiate solutions that are acceptable to both parties. (2)
  • Decide to report unsafe work conditions, e.g. act on requirements to report unsafe work conditions by discussing their concerns and decisions with co-workers and supervisors. (2)
  • Choose security and emergency response measures, e.g. decide how to contend with suspicious activities, intruders and incidents of thefts. (2)
  • Decide how to perform work safely, e.g. consider requirements for personal protective equipment and how to minimize hazards to themselves and others. (2)
  • Evaluate the safety of events and facilities. They observe electrical, slipping and fall hazards and the locations of safety equipment, such as fire extinguishers. They take note of other potential hazards, such as improperly stored tools, broken equipment and confined spaces. (2)
  • Evaluate the sobriety of customers. They consider signs of drunkenness, such as slurred speech, and the number of alcoholic beverages consumed. (2)
  • Evaluate the performance of equipment, such as amusement games and golf carts. They compare operating statistics, such as speeds, to specifications. They interpret the potential cause of unusual noises, vibrations and odours. (2)
  • Receive their schedules from supervisors. They plan some activities to meet specified deadlines. They may adjust their schedules to take into account changes in customers' plans. They co-ordinate their tasks with co-workers, such as office and desk staff and other attendants. (2)
  • Find times of events and activities by viewing schedules and speaking with co-workers and supervisors. (2)
  • Find information on the operation and maintenance of equipment by conducting Internet research, reading instruction manuals and speaking with co-workers. (2)
  • Encounter emergencies, e.g. encounter people experiencing medical emergencies. They deliver appropriate first aid measures and contact emergency responders at the earliest opportunity. They continue with their first aid measures until emergency responders arrive. (3)
Digital technology
  • May use electronic surveillance equipment to monitor codes, alarm systems, buildings and the activities of people. (1)
  • May use hand-held metal detectors to locate weapons, such as knives and guns concealed under clothing. (1)
  • May operate point-of-sale equipment, such as electronic cash registers and touch-screens to tally purchases and create customers’ bills. (1)
  • May use electronic ticket scanners to validate the authenticity of luggage tags, tickets, memberships and gift cards. (1)
  • May use word processing software to prepare reports and create signs and schedules. (2)
  • May use databases to retrieve client information, such as names, addresses and telephone numbers. (2)
  • May use specialized databases to complete event bookings and retrieve information, such as schedules, contact persons and equipment requirements. (2)
  • May use communication software to exchange email with clients, building owners and co-workers. (2)
  • May use the Internet to locate weather updates, sporting event schedules and information about tourist attractions. (2)
  • May use the Internet to access training courses and seminars offered by suppliers, employers and associations. (2)
Additional informationWorking with Others

Workers in other occupations in travel, accommodation, amusement and recreation mainly work independently, co-ordinating tasks as needed with co-workers. They may work alone on night shifts. They work with partners for specific duties, such as laying out marking lines on hockey rinks and preparing for tournaments.

Continuous Learning

Workers in other occupations in travel, accommodation, amusement and recreation continue to learn. For example, they may take first aid, cardiopulmonary resuscitation (CPR) training, public relations or hospitality courses. They may also take courses on the operation and maintenance of new equipment.

Labour Market Information Survey
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