Competencies Agent, Station Services - Airline near Laval (QC)

Find out what competencies you typically need to work as an agent, station services - airline in Canada.

Skills Help - Skills

  • Airline passenger, baggage and ticket agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
  • Airline cargo and freight agents
    Proficiency or complexity level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Management of Material Resources 2 - Low Level
    Quality Control Testing 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Evaluation 2 - Low Level
  • Airline reservation agents
    Proficiency or complexity level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Writing 2 - Low Level
    Numeracy 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level

Skills

A skill is a learned capability to do something well. Skills are acquired qualities, which means you are not born with them. You can acquire skills through training and study, develop them through life and work experiences, and refine them with practice and feedback.

Skills are rated on a scale of 1 to 5 according to the level of proficiency or complexity required for the job (1 being the lowest level, and 5 being the highest level).

Personal Attributes Help - Personal Attributes

  • Airline passenger, baggage and ticket agents
    Importance
    Collaboration 5 - Extremely important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important
    Service Orientation 3 - Important
  • Airline cargo and freight agents
    Importance
    Stress Tolerance 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Service Orientation 3 - Important
    Social Orientation 3 - Important
    Independence 3 - Important
    Leadership 3 - Important
  • Airline reservation agents
    Importance
    Collaboration 5 - Extremely important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important

Personal Attributes

Personal attributes are the specific attitudes, features or traits of a person. These qualities are innate, which means that you are born with them and they make you unique. They remain relatively constant over your lifetime, but they may develop in different ways according to your social context and personal experiences. Personal attributes are important to employers because they affect how you interact with others and how you do things.

Personal attributes are rated on a scale of 1 to 5 according to their level of importance for the job (1 being minimally important, and 5 being extremely important).

Interest Help - Interest

Realistic jobs

Realistic jobs are about working with things. They involve manipulating objects, tools, machines, or animals. These jobs require motor coordination, skill, and strength. You don’t need to manage much paperwork or work closely with other people in realistic occupations.

Investigative jobs

Investigative jobs are about working with ideas and data. They involve thinking, working with ideas, finding facts, and solving problems. In investigative jobs, you have to use your knowledge and imagination to find solutions.

Artistic jobs

Artistic jobs are about working with ideas and things. They involve creative activities and expressing yourself by creating music, pictures, texts, or designs. You don’t need to follow strict rules and can work independently in artistic jobs.

Social jobs

Social jobs are about working with people. They are all about interacting with others and serving them. This may involve teaching, sharing information, providing care, offering counselling, and more. Social jobs allow you to help people and support their personal growth.

Enterprising jobs

Enterprising jobs are about working with people and data. They require you to be action-oriented to achieve results. This means starting projects, making decisions, and sometimes taking risks. You may also need to lead people and deal with stakeholders in enterprising jobs.

Conventional jobs

Conventional jobs are about working with data and following processes. They may involve organizing records, filling paperwork, copying materials, working with numbers, and doing data-entry. These jobs require you to follow specific procedures and focus more on details than big ideas.

Interest

Interests are your preferences for work activities and environments. They are the things that you find inspiring, motivating or fulfilling. Identifying your interests can help you choose the type of work that is most suitable for you.

Occupations are categorized into six key types depending on the interests they require (Realistic, Investigative, Artistic, Social, Enterprising and Conventional).

Knowledge Help - Knowledge

  • Airline passenger, baggage and ticket agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline cargo and freight agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Logistics 1 - Basic Level
    Humanities 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Veterinarian and Animal Care 1 - Basic Level
    Public Safety and Security 1 - Basic Level
  • Airline reservation agents
    Knowledge level
    Clerical 2 - Intermediate Level
    Telecommunications 1 - Basic Level
    Accounting 1 - Basic Level
    Sale and Marketing 1 - Basic Level
    Client Service 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Hospitality 1 - Basic Level
    Public Safety and Security 1 - Basic Level

Knowledge

Knowledge is the level of understanding you gain through learning or experience about specific topics or concepts. The more you know about a subject, the better you execute tasks and activities related to it.

Knowledge is rated on a scale of 1 to 3 according to the level required for the job (1 being a basic level, and 3 being an advanced level).

Source Occupational and Skills Information System

Labour Market Information Survey
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