Skills Assistant Passenger Service Coordinator - Railway in Northwest Territories

Find out what skills you typically need to work as an assistant passenger service coordinator - railway in Canada. These skills are applicable to all Accommodation, travel, tourism and related services supervisors (NOC 62022).

Tasks

  • Perform same duties as workers supervised
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Hire and train staff in job duties, safety procedures and company policies
  • Requisition materials and supplies
  • Resolve work-related problems and prepare and submit progress and other reports

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Analysis Help - Analysis
  • Planning

Analysis

Examining and evaluating information.

Planning
Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.
Service and Care Help - Service and Care
  • Serving Others
  • Cleaning and House/Shop Keeping

Service and Care

Taking care of the needs of people and animals.

Serving Others
Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.
Cleaning and House/Shop Keeping
Providing cleaning and janitorial services.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Management Help - Management
  • Leading and Motivating
  • Allocating and Controlling Resources
  • Co-ordinating and Organizing
  • Recruiting and Hiring
  • Supervising

Management

Taking charge of the direction and resources of an organization.

Leading and Motivating
Reinforcing an organization's vision and monitoring compliance.
Allocating and Controlling Resources
Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.
Co-ordinating and Organizing
Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.
Recruiting and Hiring
Acquiring the right talent to achieve the organization's mission.
Supervising
Directing and monitoring the performance of others.
Communication Help - Communication
  • Teaching and Training
  • Professional Communicating
  • Advising and Consulting

Communication

Using communication skills to share information, advise and influence.

Teaching and Training
Facilitating the acquisition of new knowledge and skills.
Professional Communicating
Preparing and delivering written, oral or visual material for the workplace that presents information.
Advising and Consulting
Providing guidance and advice to enable decision-making about tasks, situations, and processes.

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Handling Goods and Materials

Working with goods and materials manually or with machines.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Building

Working with materials to construct, renovate and maintain structures.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Knowledge

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Business, Finance and Management Help - Business, Finance and Management
  • Business Management
  • Personnel and Human Resources
  • Sales
  • Client Service

Business, Finance and Management

Knowledge related to organization and control of business activities.

Business Management
Knowledge related to the planning, organizing, staffing, leading or directing of organizations including principles and practices of accounting, the disposition of human and material resources, public relations, evaluation, sales and marketing, and economics.
Personnel and Human Resources
Knowledge of the principles and practices of human resources management.
Sales
Knowledge of principles and practices for displaying, promoting and selling products or services.
Client Service
Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Labour Market Information Survey
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