Skills Assistant Passenger Service Coordinator - Railway in Alberta

Estimating the results of an action or a series of actions.

Conducting studies to increase knowledge and understanding and examining facts to find cause or support for ideas.

Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.

Assessing conditions through examination or diagnostic testing to determine appropriate treatments.

Examining data or facts to determine appropriate actions or recommendations.

Examining and investigating problems, sites or objects to ensure compliance with safety standards, laws or regulations.

Responding to clients' needs by interpreting their emotional and motivational states, and determining and providing appropriate support or interventions.

Providing emergency care, therapy or other prescribed treatment for people and animals.

Responding to public safety and security needs and ensuring compliance to rules, standards or laws.

Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

Providing food and beverage services.

Responding to the personal care needs of people or animals.

Providing cleaning and janitorial services.

Installing equipment or machines and/or using tools and devices to maintain and repair them.

Controlling the operation of machinery, equipment or vehicles.

Operating and monitoring various types of mechanically-controlled or computer-controlled industrial machinery, equipment or systems.

Envisioning a future state and developing strategies, goals, objectives and action plans to achieve it.

Reinforcing an organization's vision and monitoring compliance.

Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.

Directing processes and procedures to ensure they add measurable value.

Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.

Acquiring the right talent to achieve the organization's mission.

Directing and monitoring the performance of others.

Exchanging ideas while analyzing issues and interests at stake, and enabling opposing sides to resolve disputes and reach agreement.

Developing alliances, contacts or partnerships, and exchanging information with others.

Facilitating the acquisition of new knowledge and skills.

Preparing and delivering written, oral or visual material for the workplace that presents information.

Providing guidance and advice to enable decision-making about tasks, situations, and processes.

Using communication strategies or techniques to encourage acceptance of products, services, or ideas.

Conducting enquiries in a formal way to collect information or to determine opinions.

Setting up manual or electronic systems for controlling, selecting, organizing, retrieving, distributing and safeguarding information.

Inputting, recording, transcribing and updating data using electronic or manual information systems.

Handling, sorting, weighing, packaging, separating or arranging materials, according to established patterns or procedures.

Moving goods or materials, by hand or with the aid of equipment.

Producing work based on aesthetic or functional design concepts.

Writing or composing original material with regard to format, order, clarity, conciseness, style, terminology and creativity.

Performing to entertain an audience.

Shaping, forming and joining building materials into a structure, or product according to specifications and plans.

Installing and testing interior building systems and their components.

Applying interior and exterior finishes manually or mechanically.

Replacing worn or broken parts, adjusting and testing for function, appearance, operation or safety.

Coordinating the installation and integration of interconnected computer-based systems.

Modifying technical systems through upgrading, amending procedures, or correcting faults.

Controlling, monitoring, calibrating and adjusting precision instrumentation.

Knowledge of the structure and content of the English/French language(s), including the meaning and the spelling of words, rules of grammar and composition and pronunciation.

Knowledge of the structure and content of a foreign language including the meaning and spelling of words, rules of grammar and composition and pronunciation.

Knowledge of principles, methods and practices for studying mental processes and behaviour and their underlying physiology and neurology, and for assessment and treatment of psychological disorders.

Knowledge of the principles, methods and practices for studying group behaviour and dynamics, societal trends and influences, and the history, migration, ethnicity and origin of cultures.

Knowledge of principles, methods and practices for studying the location and distribution of land, sea and air masses including their physical locations, interrelationships and characteristics.

Knowledge of philosophical systems and religions including their principles, values, beliefs, customs and practices, and their impacts on culture.

Knowledge of historical events and methods of studying their causes, indicators, archaeological remains and effects on civilizations and cultures.

Knowledge of the principles and practices in the classification, storage, retrieval, display and management of documentation and records in various media, museum artifacts and works of fine art.

Knowledge of theory and techniques required to create, design, compose and perform works of music, dance, visual art, drama and sculpture.

Knowledge of arithmetic, algebra, geometry, calculus and their applications, principles, methods and function.

Knowledge of the principles, methodologies and procedures for the collection, classification, analysis, interpretation and presentation of data.

Knowledge of the principles and laws governing matter, energy, force, and motion, the way they relate to each other and their applications.

Knowledge of the integration of chemistry, physics, biology, chronology and mathematics to study the earth and its atmosphere.

Knowledge of chemical composition, structure and properties of substances; of chemical processes, interactions and transformations; and of uses of chemicals, their production techniques and disposal methods.

Knowledge of living organisms including their structure, function, growth, origin, evolution, distribution and classification and their interdependencies and interactions with each other and the environment.

Knowledge of production methods, inputs, outputs, work flow and industrial processes including safety, quality control and cost estimation.

Knowledge of techniques and equipment for raising, planting, growing, harvesting and storage of animal and plant food products and the techniques, materials and equipment for their preparation and preservation.

Knowledge of the legal system, laws, legal codes, court procedures and precedents, and of government regulations, executive orders and the functioning of government.

Knowledge of public safety and security operations and systems, of policy, regulations and procedures for the protection of people, data and property.

Knowledge related to the planning, organizing, staffing, leading or directing of organizations including principles and practices of accounting, the disposition of human and material resources, public relations, evaluation, sales and marketing, and economics.

Knowledge of the principles and practices of managing businesses.

Knowledge of principles and practices of financial management, monitoring and accountability frameworks, reporting procedures, banking, and markets.

Knowledge of economic theories, principles and methods of analysis including simulation and forecasting techniques.

Knowledge of accounting principles and practices including the recording, analysis and reporting of financial information.

Knowledge of the principles and practices of human resources management.

Knowledge of office administrative and clerical practices and procedures.

Knowledge of principles and practices for displaying, promoting and selling products or services.

Knowledge of principles and practices for determining consumers' wants and needs, assessing and developing business opportunities and advertising products and services.

Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

Knowledge of engineering principles and the techniques used in the planning, development and application of technology for specific goods and services.

Knowledge of computer programming, hardware and software.

Knowledge of the design, techniques and tools applied in electronic and electrical applications.

Knowledge of principles, techniques and tools applied in the development of precision technical plans, drawings and working models.

Knowledge of materials, methods, tools and equipment involved in the construction and repair of buildings or other structures such as highways, roads, mines or products.

Knowledge of machines, equipment and tools including their design, uses, repair and maintenance.

Knowledge of principles and methods for curriculum design, teaching and instructional methods for training individuals and groups.

Knowledge of production and transmission to inform, persuade and entertain through written, oral and visual media.

Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems.

Knowledge of the principles, methods and systems for moving people and goods by air, sea, rail or ground transportation, including relative costs, advantages, risks and limitations.

Knowledge of body systems and processes and techniques to diagnose and treat human and animal injuries, diseases, conditions and deformities. This includes understanding treatment alternatives, drug properties and interactions, and preventive health care measures.

Knowledge of principles and practices for diagnosis, treatment, rehabilitation and counselling.