Competencies Accounts Supervisor - Financial Services near Calgary (AB)

Find out what competencies you typically need to work as an accounts supervisor - financial services in Canada.

Skills Help - Skills

  • Customer service representatives supervisors - financial services
    Proficiency or complexity level
    Monitoring 4 - High Level
    Time Management 4 - High Level
    Management of Personnel Resources 4 - High Level
    Management of Material Resources 4 - High Level
    Negotiating 4 - High Level
    Management of Financial Resources 4 - High Level
    Persuading 4 - High Level
    Coordinating 3 - Moderate Level
    Instructing 3 - Moderate Level
    Digital Literacy 3 - Moderate Level
  • Customer service representatives supervisors (except financial services)
    Proficiency or complexity level
    Time Management 4 - High Level
    Management of Personnel Resources 4 - High Level
    Management of Material Resources 4 - High Level
    Persuading 4 - High Level
    Coordinating 3 - Moderate Level
    Instructing 3 - Moderate Level
    Monitoring 3 - Moderate Level
    Reading Comprehension 3 - Moderate Level
    Oral Communication: Oral Comprehension 3 - Moderate Level
    Oral Communication: Oral Expression 3 - Moderate Level

Skills

A skill is a learned capability to do something well. Skills are acquired qualities, which means you are not born with them. You can acquire skills through training and study, develop them through life and work experiences, and refine them with practice and feedback.

Skills are rated on a scale of 1 to 5 according to the level of proficiency or complexity required for the job (1 being the lowest level, and 5 being the highest level).

Personal Attributes Help - Personal Attributes

  • Customer service representatives supervisors - financial services
    Importance
    Active Learning 4 - Highly important
    Innovativeness 4 - Highly important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
  • Customer service representatives supervisors (except financial services)
    Importance
    Active Learning 4 - Highly important
    Innovativeness 4 - Highly important
    Service Orientation 4 - Highly important
    Social Orientation 4 - Highly important
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Leadership 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important

Personal Attributes

Personal attributes are the specific attitudes, features or traits of a person. These qualities are innate, which means that you are born with them and they make you unique. They remain relatively constant over your lifetime, but they may develop in different ways according to your social context and personal experiences. Personal attributes are important to employers because they affect how you interact with others and how you do things.

Personal attributes are rated on a scale of 1 to 5 according to their level of importance for the job (1 being minimally important, and 5 being extremely important).

Interest Help - Interest

Realistic jobs

Realistic jobs are about working with things. They involve manipulating objects, tools, machines, or animals. These jobs require motor coordination, skill, and strength. You don’t need to manage much paperwork or work closely with other people in realistic occupations.

Investigative jobs

Investigative jobs are about working with ideas and data. They involve thinking, working with ideas, finding facts, and solving problems. In investigative jobs, you have to use your knowledge and imagination to find solutions.

Artistic jobs

Artistic jobs are about working with ideas and things. They involve creative activities and expressing yourself by creating music, pictures, texts, or designs. You don’t need to follow strict rules and can work independently in artistic jobs.

Social jobs

Social jobs are about working with people. They are all about interacting with others and serving them. This may involve teaching, sharing information, providing care, offering counselling, and more. Social jobs allow you to help people and support their personal growth.

Enterprising jobs

Enterprising jobs are about working with people and data. They require you to be action-oriented to achieve results. This means starting projects, making decisions, and sometimes taking risks. You may also need to lead people and deal with stakeholders in enterprising jobs.

Conventional jobs

Conventional jobs are about working with data and following processes. They may involve organizing records, filling paperwork, copying materials, working with numbers, and doing data-entry. These jobs require you to follow specific procedures and focus more on details than big ideas.

Interest

Interests are your preferences for work activities and environments. They are the things that you find inspiring, motivating or fulfilling. Identifying your interests can help you choose the type of work that is most suitable for you.

Occupations are categorized into six key types depending on the interests they require (Realistic, Investigative, Artistic, Social, Enterprising and Conventional).

Knowledge Help - Knowledge

  • Customer service representatives supervisors - financial services
    Knowledge level
    Client Service 3 - Advanced Level
    Performance Measurement 2 - Intermediate Level
    Economics 2 - Intermediate Level
    Accounting 2 - Intermediate Level
    Business Management 2 - Intermediate Level
    Clerical 2 - Intermediate Level
    Finance 2 - Intermediate Level
    Sale and Marketing 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Mathematics 2 - Intermediate Level
  • Customer service representatives supervisors (except financial services)
    Knowledge level
    Client Service 3 - Advanced Level
    Hospitality 3 - Advanced Level
    Performance Measurement 2 - Intermediate Level
    Business Management 2 - Intermediate Level
    Clerical 2 - Intermediate Level
    Human Resources and Labour relations 2 - Intermediate Level
    Languages 2 - Intermediate Level
    Mathematics 2 - Intermediate Level
    Humanities 1 - Basic Level
    Economics 1 - Basic Level

Knowledge

Knowledge is the level of understanding you gain through learning or experience about specific topics or concepts. The more you know about a subject, the better you execute tasks and activities related to it.

Knowledge is rated on a scale of 1 to 3 according to the level required for the job (1 being a basic level, and 3 being an advanced level).

Source Occupational and Skills Information System

Labour Market Information Survey
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