Skills Passenger Service Attendant - Railway near Canmore (AB)

Find out what skills you typically need to work as a passenger service attendant - railway in Canada. These skills are applicable to all Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Tasks

  • Arrange for ground transportation
  • Convey travellers luggage by hand or hand truck
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist passengers as required
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • Carry luggage for passengers aboard ships
  • Clean cabins and make beds
  • Clean sleeping cars
  • Perform minor repairs on installations and routine maintenance of audiovisual equipment
  • Serve food and beverages
  • Set and clear tables in dining cars
  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Attend to baggage problems
  • Attend to group arrivals and departures
  • Escort incoming guests to their rooms
  • Handle luggage for hotel guests
  • Maintain luggage storage area
  • Provide information regarding features of rooms, service of hotel and points of interest
  • Provide, arrange for, or refer guests to valet parking services
  • Receive and deliver items and messages for guests

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Handling Goods and Materials Help - Handling Goods and Materials
  • Loading and Unloading

Handling Goods and Materials

Working with goods and materials manually or with machines.

Loading and Unloading
Moving goods or materials, by hand or with the aid of equipment.

Building

Working with materials to construct, renovate and maintain structures.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Service and Care Help - Service and Care
  • Cleaning and House/Shop Keeping
  • Tending to Daily Needs
  • Serving Others

Service and Care

Taking care of the needs of people and animals.

Cleaning and House/Shop Keeping
Providing cleaning and janitorial services.
Tending to Daily Needs
Responding to the personal care needs of people or animals.
Serving Others
Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.
Communication Help - Communication
  • Professional Communicating

Communication

Using communication skills to share information, advise and influence.

Professional Communicating
Preparing and delivering written, oral or visual material for the workplace that presents information.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Analysis Help - Analysis
  • Inspecting and Testing

Analysis

Examining and evaluating information.

Inspecting and Testing
Examining and investigating problems, sites or objects to ensure compliance with safety standards, laws or regulations.

Management

Taking charge of the direction and resources of an organization.

Knowledge

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Business, Finance and Management Help - Business, Finance and Management
  • Client Service

Business, Finance and Management

Knowledge related to organization and control of business activities.

Client Service
Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
Labour Market Information Survey
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