Skills Passenger Service Attendant - Railway near Canmore (AB)

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "passenger service attendant - railway" was moved from the group Support occupations in accommodation, travel and facilities set-up services (NOC 6721) to the group Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Find out what skills you typically need to work as a passenger service attendant - railway in Canada. These skills are applicable to all Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Tasks

  • Arrange for ground transportation
  • Convey travellers luggage by hand or hand truck
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist passengers as required
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • Carry luggage for passengers aboard ships
  • Clean cabins and make beds
  • Clean sleeping cars
  • Perform minor repairs on installations and routine maintenance of audiovisual equipment
  • Serve food and beverages
  • Set and clear tables in dining cars
  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Attend to baggage problems
  • Attend to group arrivals and departures
  • Escort incoming guests to their rooms
  • Handle luggage for hotel guests
  • Maintain luggage storage area
  • Provide information regarding features of rooms, service of hotel and points of interest
  • Provide, arrange for, or refer guests to valet parking services
  • Receive and deliver items and messages for guests

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

    Skills

  • Handling Goods and Materials Help -
    • Loading and Unloading
    • Sorting
  • Service and Care Help -
    • Cleaning and House/Shop Keeping
    • Tending to Daily Needs
    • Cooking, Preparing, Serving
    • Serving Others
    • Protecting and Enforcing
    • Treating People/Animals
    • Counselling and Nurturing
  • Communication Help -
    • Interviewing
    • Promoting and Selling
    • Advising and Consulting
    • Professional Communicating
    • Teaching and Training
    • Liaising and Networking
    • Negotiating and Adjudicating
  • Analysis Help -
    • Inspecting and Testing
    • Analyzing Information
    • Examining and Diagnosing
    • Planning
    • Researching and Investigating
    • Projecting Outcomes

    Knowledge

  • Business, Finance and Management Help -
    • Client Service
    • Marketing
    • Sales
    • Clerical
    • Personnel and Human Resources
    • Accounting
    • Economics
    • Finance
    • Business Administration
    • Business Management
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