Skills Passenger Service Attendant - Railway near Canmore (AB)

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "passenger service attendant - railway" was moved from the group Support occupations in accommodation, travel and facilities set-up services (NOC 6721) to the group Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Find out what skills you typically need to work as a passenger service attendant - railway in Canada. These skills are applicable to all Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Tasks

  • Arrange for ground transportation
  • Convey travellers luggage by hand or hand truck
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist passengers as required
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • Carry luggage for passengers aboard ships
  • Clean cabins and make beds
  • Clean sleeping cars
  • Perform minor repairs on installations and routine maintenance of audiovisual equipment
  • Serve food and beverages
  • Set and clear tables in dining cars
  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Attend to baggage problems
  • Attend to group arrivals and departures
  • Escort incoming guests to their rooms
  • Handle luggage for hotel guests
  • Maintain luggage storage area
  • Provide information regarding features of rooms, service of hotel and points of interest
  • Provide, arrange for, or refer guests to valet parking services
  • Receive and deliver items and messages for guests

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

    Skills

  • Analysis Help -
    • Inspecting and Testing

    Analysis

    Examining and evaluating information.
    • Inspecting and Testing

      Examining and investigating problems, sites or objects to ensure compliance with safety standards, laws or regulations.

  • Service and Care Help -
    • Serving Others
    • Tending to Daily Needs
    • Cleaning and House/Shop Keeping

    Service and Care

    Taking care of the needs of people and animals.
    • Serving Others

      Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

    • Tending to Daily Needs

      Responding to the personal care needs of people or animals.

    • Cleaning and House/Shop Keeping

      Providing cleaning and janitorial services.

    Operating and Repairing Equipment, Machinery and Vehicles

    Working with and/or repairing vehicles, machinery or stationary equipment.

    Management

    Taking charge of the direction and resources of an organization.
  • Communication Help -
    • Professional Communicating

    Communication

    Using communication skills to share information, advise and influence.
    • Professional Communicating

      Preparing and delivering written, oral or visual material for the workplace that presents information.

    Information Handling

    Creating and using systems for the storage and retrieval of knowledge and data.
  • Handling Goods and Materials Help -
    • Loading and Unloading

    Handling Goods and Materials

    Working with goods and materials manually or with machines.
    • Loading and Unloading

      Moving goods or materials, by hand or with the aid of equipment.

    Creative Expression

    Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

    Building

    Working with materials to construct, renovate and maintain structures.

    Working with Technological Equipment and Machinery

    Working with technical equipment, instruments, machinery and other systems.

    Knowledge

    Social Sciences and Arts

    Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

    Mathematics and Science

    Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

    Manufacturing and Production

    Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

    Law and Public Safety

    Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.
  • Business, Finance and Management Help -
    • Client Service

    Business, Finance and Management

    Knowledge related to organization and control of business activities.
    • Client Service

      Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

    Engineering and Technology

    Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

    Education and Training

    Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

    Communications and Transportation

    Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

    Health Services

    Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.
Labour Market Information Survey
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