Skills Manager, Residential Cleaning Service near Toronto (ON)

Expertise

People working in this occupation usually apply the following skill set.

• Plan, organize, direct, control and evaluate daily operations
• Address customers' complaints or concerns
• Manage contracts for advertising or marketing strategies
• Plan and control budget and inventory
• Establish or implement policies and procedures for staff

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Service and Care

Taking care of the needs of people and animals.

• Serving Others
  • Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

Management

Taking charge of the direction and resources of an organization.

• Strategic Planning
  • Envisioning a future state and developing strategies, goals, objectives and action plans to achieve it.
• Co-ordinating and Organizing
  • Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.
• Recruiting and Hiring
  • Acquiring the right talent to achieve the organization's mission.
• Allocating and Controlling Resources
  • Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.
• Evaluating
  • Directing processes and procedures to ensure they add measurable value.
• Supervising
  • Directing and monitoring the performance of others.

Analysis

Examining and evaluating information.

• Planning
  • Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.
• Analyzing Information
  • Examining data or facts to determine appropriate actions or recommendations.

Communication

Using communication skills to share information, advise and influence.

• Interviewing
  • Conducting enquiries in a formal way to collect information or to determine opinions.
• Promoting and Selling
  • Using communication strategies or techniques to encourage acceptance of products, services, or ideas.
• Negotiating and Adjudicating
  • Exchanging ideas while analyzing issues and interests at stake, and enabling opposing sides to resolve disputes and reach agreement.
• Teaching and Training
  • Facilitating the acquisition of new knowledge and skills.

Business, Finance and Management

Knowledge related to organization and control of business activities.

• Sales
  • Knowledge of principles and practices for displaying, promoting and selling products or services.
• Business Administration
  • Knowledge of the principles and practices of managing businesses.
• Client Service
  • Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
• Business Management
  • Knowledge related to the planning, organizing, staffing, leading or directing of organizations including principles and practices of accounting, the disposition of human and material resources, public relations, evaluation, sales and marketing, and economics.