Skills Regional Administrator, Social Services near Calgary (AB)

Expertise

People working in this occupation usually apply the following skill set.

• Direct and advise professional and non-professional staff
• Administer the programs of non-governmental organizations involved with social issues
• Establish administrative procedures
• Manage the operations and activities of social and community centres, correctional facilities and detention centres
• Plan, administer and control budgets for projects, programs, support services and equipment
• Plan, organize, direct, control and evaluate the delivery of social and community service programs
• Participate in policy development by preparing reports and briefs for management committees and working groups
• Administer programs of membership organizations
• Represent their respective organizations for the purpose of government liaison and media relations

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Service and Care

Taking care of the needs of people and animals.

• Protecting and Enforcing
  • Responding to public safety and security needs and ensuring compliance to rules, standards or laws.

Management

Taking charge of the direction and resources of an organization.

• Leading and Motivating
  • Reinforcing an organization's vision and monitoring compliance.
• Recruiting and Hiring
  • Acquiring the right talent to achieve the organization's mission.
• Co-ordinating and Organizing
  • Organizing and co-ordinating the activities of groups and individuals to align their activities with organizational objectives.
• Strategic Planning
  • Envisioning a future state and developing strategies, goals, objectives and action plans to achieve it.
• Evaluating
  • Directing processes and procedures to ensure they add measurable value.
• Allocating and Controlling Resources
  • Determining the distribution of people, assets, materials or capital to accomplish organizational goals and putting in place financial and administrative controls.
• Supervising
  • Directing and monitoring the performance of others.

Analysis

Examining and evaluating information.

• Planning
  • Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.
• Projecting Outcomes
  • Estimating the results of an action or a series of actions.
• Analyzing Information
  • Examining data or facts to determine appropriate actions or recommendations.

Communication

Using communication skills to share information, advise and influence.

• Liaising and Networking
  • Developing alliances, contacts or partnerships, and exchanging information with others.
• Professional Communicating
  • Preparing and delivering written, oral or visual material for the workplace that presents information.
• Advising and Consulting
  • Providing guidance and advice to enable decision-making about tasks, situations, and processes.
• Negotiating and Adjudicating
  • Exchanging ideas while analyzing issues and interests at stake, and enabling opposing sides to resolve disputes and reach agreement.
• Teaching and Training
  • Facilitating the acquisition of new knowledge and skills.

Business, Finance and Management

Knowledge related to organization and control of business activities.

• Business Administration
  • Knowledge of the principles and practices of managing businesses.
• Client Service
  • Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
• Marketing
  • Knowledge of principles and practices for determining consumers' wants and needs, assessing and developing business opportunities and advertising products and services.

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

• Public Safety and Security
  • Knowledge of public safety and security operations and systems, of policy, regulations and procedures for the protection of people, data and property.

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

• Sociology and Anthropology
  • Knowledge of the principles, methods and practices for studying group behaviour and dynamics, societal trends and influences, and the history, migration, ethnicity and origin of cultures.
• Psychology
  • Knowledge of principles, methods and practices for studying mental processes and behaviour and their underlying physiology and neurology, and for assessment and treatment of psychological disorders.