customer support representative - wholesale
Title posted on Talent.com - Temporary Customer Service Representative - Royal Bank Plaza
Posted on June 24, 2026 by Employer details Reimagined Parking
Job details
<h3>Description</h3><div><strong>Location: </strong>Lot 129 - 200 Bay Street (Royal Bank Plaza)<br><strong>Start Date:</strong> Noted Under Shift<br><strong>End date: </strong>Noted Under Shift<br><strong>Shift:</strong> 2 days: July 23 & 24, 2026 / 7:00am - 3:00pm</div><div>**Changes may be made to this schedule are subject to operational requirements.</div><div><strong>Deadline: </strong>Wednesday, July 1st, 2026, at 5:00pm <br><strong>This is an internal position for all UFCW Impark employees.</strong> <br><br></div><div>At Reimagined Parking, we believe great people drive great results. That?s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. <br><br></div><div>The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. <br><br></div><div>The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction. </div><br><h3>Key Responsibilities</h3><ul><li>Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders </li><li>Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards </li><li>Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy </li><li>Support customer retention by delivering consistent, high-quality service experiences </li><li>Assist customers with account setup, maintenance, and web-based platform navigation </li><li>Process customer transactions, including new account sign-ups, updates, and cancellations </li><li>Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes </li><li>Ensure all customer interactions and transactions are properly documented in CRM systems </li><li>Provide branch, lot, and account maintenance support </li><li>Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism </li><li>Complete after-call work and required documentation promptly </li><li>Monitor and respond within established service level agreements (SLAs) </li><li>Maintain data integrity through accurate data entry and system updates </li><li>Communicate and enforce company policies, procedures, and parking regulations </li><li>Stay current with changes to workflows, policies, and product offerings </li><li>Utilize available resources such as internal knowledge bases, policies, and training materials </li><li>Assist team members with troubleshooting and issue resolution </li><li>Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads </li><li>Support supply order preparation and submission for parking locations </li><li>Maintain deliverable calendars to ensure deadlines are met across departments </li></ul><br><h3>Skills, Knowledge and Expertise</h3><ul><li>Strong communication skills (verbal and written) with excellent phone etiquette </li><li>Demonstrated ability to manage multiple priorities in a structured, fast-paced environment </li><li>High attention to detail with strong data entry accuracy </li><li>Critical thinking and problem-solving skills with sound judgment </li><li>Ability to handle customer concerns professionally and effectively resolve conflicts </li><li>Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) </li><li>Self-motivated, adaptable, and team-oriented with a strong work ethic </li></ul><div><strong>REQUIREMENTS:</strong> </div><ul><li>High School Diploma or GED equivalent </li><li>Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred- Location Toronto, ON
- Work location On site
- Salary$18.97HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Talent.com #562244961786276300
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