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front desk manager

Posted on May 30, 2026 by Employer details Hidden Valley Resort

Job details

*Job Overview* We are seeking a professional and personable Front Desk Manager to oversee the front office operations at Hidden Valley Resort. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience while managing administrative tasks efficiently. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple responsibilities in a fast-paced environment. Prior hotel or hospitality experience is preferred, along with proficiency in multi-line phone systems and guest services. *Duties* * Greet guests upon arrival and provide exceptional customer service throughout their stay * Manage check-in and check-out processes efficiently using front desk software * Handle guest inquiries, requests, and complaints with professionalism and courtesy * Operate multi-line phone systems to answer inquiries, make reservations, and coordinate with other departments * Maintain accurate records of guest information, reservations, and billing details * Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and facilities are in optimal condition * Assist in training and supervising front desk staff to ensure high standards of service are maintained * Ensure adherence to hotel policies, procedures, and safety standards * Multitask effectively during busy periods while maintaining attention to detail *Skills* * Strong customer service skills with a friendly, professional demeanor * Excellent phone etiquette and communication abilities * Bilingual or multilingual capabilities are highly desirable to serve diverse guests effectively * Experience with front desk operations in a hotel or hospitality setting is preferred * Ability to operate multi-line phone systems efficiently * Knowledge of guest services procedures and hospitality industry standards * Strong organizational skills with the ability to manage multiple tasks simultaneously * Leadership qualities to supervise front desk staff and coordinate team efforts * Adaptability to handle high-pressure situations calmly and effectively This position offers an opportunity to be a vital part of our team dedicated to providing outstanding guest experiences. We value professionalism, attentiveness, and a proactive approach in our Front Desk Managers. Pay: $45,000.00-$52,000.00 per year Benefits: * Flexible schedule * On-site parking Work Location: In person