Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
-
Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
-
Supervise other technical support workers in this group
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
-
JavaOS
-
Networking software
-
Networking security
-
Internet
-
Servers
-
Presentation software
-
Programming software
-
Business diagram software
-
Database software
-
Programming languages
-
Software development
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C#
-
C++
-
Data analysis software
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MS Windows
-
Oracle
-
SQL
-
Visual Basic
Additional information
Transportation/travel information
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Vehicle supplied by employer
-
Willing to travel
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Public transportation is available
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
-
Tight deadlines
-
Manual dexterity
-
Attention to detail
-
Ability to distinguish between colours
-
Sitting
Personal suitability
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Accurate
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Initiative
-
Judgement
-
Organized
-
Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.