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technical support specialist – information technology (IT)
Posted on August 28, 2024 by Employer details WZMH Architects
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Relocation costs not covered by employer. Help desk. Telecommunications industry. Consulting firm. General office. Private company, corporation or industry. Office building. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: MAC. Networking software. Networking hardware. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Image editing software. Programming software. HTML editing software. Web service design. Mapping and data visualization software. Database software. Programming languages. MS Active Directory. MS Office. MS Windows. SharePoint. Spreadsheet. Wireless networks. AutoCAD. Autodesk REVIT. SketchUp. MicroStation. Amazon Web Services (AWS). V-Ray. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Long term benefits: Long-term care insurance. Maternity and parental benefits. Other benefits: On-site amenities. Travel insurance.- Location95 St. Clair Ave. W. suite 1500Toronto, ONM4V 1N6
- Workplace information On site
- Salary$62,500YEAR annually / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Day, 09:00 to 17:30
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3056022
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Help desk
- Telecommunications industry
- Consulting firm
- General office
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- MAC
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Programming software
- HTML editing software
- Web service design
- Mapping and data visualization software
- Database software
- Programming languages
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- AutoCAD
- Autodesk REVIT
- SketchUp
- MicroStation
- Amazon Web Services (AWS)
- V-Ray
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- On-site amenities
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-09-27
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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