administrative assistant
Posted on
June 26, 2024
by
Employer details
Milestone Municipal Services Inc.
Job details
*Milestone Municipal Services Inc.*
*Administrative Assistant*
Milestone Municipal Services Inc. provides Municipal Administrative Management, Chief Administrative Officer duties, and Subdivision & Development Appeal Board Services *to municipalities in Alberta. We provide high-quality service to our councillors and taxpayers within five Municipalities.* *Our extensive municipal experience, as well as direct experience working and knowing the intricacies of smaller municipalities, allows us to provide an innovative and engaging process with any municipality. *
*Job Description:*
Reporting to the Office Manager, the position of Administrative Assistant is responsible for supporting our commitment to the residents by providing high quality service to the public. The role delivers excellent front-line service and provides reliable performance for all administration duties, all while ensuring related activities conform to all legislated requirements.
*Customer Experience*
? Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
? Accurately document and maintain records of all resident interactions, ensuring the integrity and accessibility of data for service improvements and strategic adjustments.
? Support the implementation of initiatives designed to enhance the overall resident experience based on collected data and feedback.
? Work closely with all departments to ensure seamless communication and alignment on customer needs and objectives.
? Identify opportunities to streamline processes and enhance the customer experience.
? Process customer payments and allocate to the appropriate services.
*Administrative Support*
? Prepare and distribute correspondence, materials to promote Village initiatives, reports, and other documents as needed.
? Support public communication initiatives with a customer service focus, through website & social media updates & posts.
? Coordinate and assist in preparing documentation for all meetings including council and committee meetings.
? Research and prepare grant applications for municipal initiatives, track expenses and prepare year-end reports.
? Assist in coordinating events and special projects.
? Coordinate inventory management and stocking of office supplies as required. Perform other administrative related duties as assigned by the Office Manager or the Chief Administrative Officer.
*QUALIFICATIONS*
*Education & Experience*
? Minimum of two years post-secondary education in Business Administration, Communications, or related fields or equivalent experience.
? Minimum two (2) years of experience in customer service or public relations.
? Experience in an administrative support-related role.
? Basic knowledge of financial activities.
? Proficient with computers and all aspects of MS Office, website & social media.
? Knowledge or experience in municipal services and government operations is an asset.
? Working knowledge of relevant and applicable federal, provincial, and municipal legislation, including the _Alberta Municipal Government Act, _and other associated bylaws, regulations, and policies.
? An equivalent combination of education and experience sufficient to provide the applicant with the knowledge, skills, and ability to successfully perform the essential functions may be considered.
? Knowledge of Municipal software would be an asset.
*Skills & Abilities*
? Customer service aptitude, ability to deal with difficult situations with tact and diplomacy.
? Exceptional organizational and time-management skills.
? Excellent communication skills, both verbal and written.
? Strong interpersonal skills with the ability to interact professionally with customers and colleagues at all levels.
? Impeccable attention to detail, a high level of accuracy in all work tasks.
? Ability to work independently and exercise sound judgment.
? Ability to multi-task and prioritize tasks effectively in a fast-pace
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LocationSpring Lake, AB
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SalaryNot available
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9338891617
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