customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 26, 2024
by
Employer details
COSCO SHIPPING Lines (Canada) Inc.
Job details
COSCO SHIPPING is one of the major ocean carriers in the world. COSCO SHIPPING Lines (Canada) Inc. (headquarter) is located at downtown Vancouver, Suite 2288 ? 1055 Dunsmuir Street, Vancouver, BC V7X 1K8. We have an opportunity for a Customer Service Representative who will be responsible for helping customers regarding their export shipments in our Vancouver office.
This is a junior, full time union excluded position based on 37.5 hours per week in our Customer Service Department.
*Job Responsibilities*
* Handle and resolve customers? queries on their shipments
* Assist customers with issues/concerns with the terminals
* Follow up on shipments and monitor the shipments? status
* Coordinate with rails, marine terminals and other departments with regards to customers? shipments
* Provide required information and/or documents to customers in time
* Prepare and generate reports for various departments
*Skills/ Requirements*
* Junior College degree or higher
* Work experience in shipping/freight forwarding an asset
* Attention to details
* Good verbal and written communication skills and customer service orientation
* Good team player and problem solving skills
* Strong time management and able to handle and manage multiple tasks
* Ability to work in high pressure, fast paced environment
* Proficiency in Microsoft Windows applications (e.g. Excel, Word) and can adapt to new and different systems easily.
* Willing to learn
We offer competitive salary and benefit package to permanent employees. If you are interested in this position, please forward your resume along with a cover letter.
We thank all applicants for their interest, but only those selected for interview will be contacted.
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Benefits:
* Dental care
* Extended health care
* RRSP match
* Vision care
Schedule:
* Monday to Friday
Work Location: In person
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LocationVancouver, BC
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Salary$40,000 to $45,000YEAR annually
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9338781938
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