front desk agent
Posted on
June 24, 2024
by
Employer details
The Windsor Hotel
Job details
*Hoco Hotels is seeking a Front Desk Agent for The Windsor Hotel in Stratford, Ontario to work the AM (7-3) or PM (3-11) shift or midshift 12-8/1-9*
Key Job Responsibilities
* Greeting all guests with enthusiasm and prepared to provide information regarding all aspects of what The Windsor and The Stratford Hotel has to offer.
* Ensures all aspects of room reservation process are followed, including bookings, confirmations, and cancellation policies.
* Follows all Hoco's check-in /out procedures, issuing key codes, and ensuring mandatory details are covered while building genuine rapport and relationships with our guests.
* Process all payment types such as room charges, cash, debit, or credit.
* Respond to all guest requests promptly with follow-up communication to ensure 100% guest satisfaction.
* Responsible for monitoring hotel lobby cleanliness and participating in maintaining high standards of cleanliness at all times.
* Perform housekeeping duties as requested.
* Troubleshoot minor maintenance and technology issues
* Process end-of-day procedures and ensure PMS is up to date.
* Perform other reasonable job duties as requested.
What We Look For
* Exceptional written + verbal communication skills
* 1-2 years previous Front Desk/Guest Service experience in a fast-paced, luxury/boutique hotel operation in North America
* Flexible schedule and can work weekends and holidays.
* Self-starter who is comfortable working independently with minimal supervision.
* Thrives in a fast-paced, ever-changing, always challenging hotel startup environment.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
* Must be able to stand for extended periods.
The starting rate of $17.50 per hour and full rate of pay of $18.50 per hour not including incentives.
Job Type: Full-time
Pay: $17.50-$18.50 per hour
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
* Every Weekend
* Holidays
* Monday to Friday
Experience:
* Front desk: 1 year (required)
* Hotel: 1 year (required)
Work Location: In person
Expected start date: 2024-07-16
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LocationStratford, ON
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Salary$17.50 to $18.50HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9335728959
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