sustainability program coordinator
Title posted on indeed.com -
Program Coordinator
Posted on
June 24, 2024
by
Employer details
Jolera Inc.
Job details
*Who We Are*
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We?ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
*Who You Are*
We are looking for a Program Coordinator to join our sales team and work with a major client of Jolera.
*What You Will Do*
* Relationship management:
* Attend and or manage quarterly customer temperature calls
* Take on primary responsibility for smaller customers as determined by your manager
* Keep clients informed on new marketing initiatives
* Manage customer escalations and follow up ? escalate internally where necessary and ensure issues are handled and client is happy
* Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
* Monthly billing coordination (assist Jolera finance and clients billing coordinator)
* Change Request?s and Delivery Acceptance Form?s ? create these and follow up,
* Look to continuously Improve current processes
* From time to time, assist the clients VP channel and the clients assigned SA as needed with
* Manage CRM entries as needed
* Update client Pipeline on a regular basis ? converse with internal team and client account managers to get current updates.
* Roll performance: Expected to proactively use self-learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.
*Qualifications*
* 2+ years of work experience in client-facing roles in either sales or IT operations with a major telco in Canada
* Confident knowledge of technology services sales and general negotiating principles
* Understands IT broadly enough to have an insightful conversation and earning a position as a trusted advisor.
* Excellent communication, and presentation skills
* High-touch customer skills related to urgency and managing/exceeding expectations.
* Dynamic enough to build relationships and communicate effectively with senior and mid-level managers
* Strong organization and time-management skills.
* Knows when to say ?no? or ?help?.
* Is sufficiently resourceful and able to track multiple moving targets with shifting priorities.
_Nice to haves:_
* Professional experience with a major telco company in Canada
* Academic background in business administration, sales, or marketing
* Outsourced IT Sales or Account management experience
* Familiarity with IT operations in an MSP or larger IT department
* _Role Progression: _Customer Success Manager
*What We Offer*
* Competitive compensation package
* Competitive benefits package
* Company Perks, Good Life gym, and various brand discounts
* Company events, recognitions, and celebrations
* Career development and growth opportunities
Job Type: Full-time
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LocationToronto, ON
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9336471555
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