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client service clerk
Title posted on ZipRecruiter - Bilingual ( French )Client Service Representative( ON and Quebec only)
Posted on June 17, 2024 by Employer details Legal Aid Ontario
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Company Bio</strong></p><p>Legal Aid Ontario employees are committed to making a difference in the lives of our clients.</p><p>As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.</p><p>If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.</p><p><br><br><strong>Primary function</strong><br />The incumbent will use their excellent client service skills and knowledge of Legal Aid Ontario (LAO) to meet client needs and expectations through the use of a telephone based Client and Lawyer Support Centre (CLSC).<br><br>This is a 100% Work from Home position.<br><br>Reporting to: Team Manager, Client and Lawyer Support Centre<br><br><strong>Key accountabilities</strong><br />? Assisting callers in a contact centre environment and providing information in priority<br />sequence<br />? Accessing client information through the use of PeopleSoft and other computer systems<br />? Providing Public Legal Information and where appropriate and moving the caller through LAO's continuum of services<br />? Clarifying status of specific legal aid applications, in response to telephone inquiries from clients and lawyers<br />? Entering and maintaining case details in PeopleSoft, Excel Databases, or other software for future reference by other LAO staff<br />? Communicating eligibility for Legal Aid services based on completion of a legal and financial assessment<br />? Documenting client issues and escalating to other LAO departments or District Offices<br />? Referring applicants that have been refused or that don't meet established assistance guidelines to seek other legal and/or government services, including the lawyer referral service, legal clinics, and duty counsel, where appropriate<br />? Identifying areas of improvement and voicing ideas to help build a strong foundation for a client service delivery structure grounded in best practices<br />? Responding to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information<br />? Working with exposure to emotionally charged situations, e.g., providing information to upset or agitated clients or employees<br />? Other related duties as required<br><br><strong>Required skills & experience</strong><br />? Excellent verbal and written communication skills and sound judgement for supporting clients<br />? Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems.<br />? Knowledge of the larger social justice network in which LAO operates and provides client service<br />? Organizational skills with excellent attention to detail and the ability to multitask<br />? Knowledge of and experience with Aboriginal Peoples culture is considered an asset<br />? Demonstrated competency with PeopleSoft software will be considered an asset<br />? Demonstrated competency with Microsoft Office software<br />? Demonstrated Proficiency in oral and written French (as well as English), selected candidates will be tested)<br><br><strong>Organizational Competencies Expected</strong><br />? Client Focus<br />? Adaptability and Flexibility<br />? Personal Motivation and Accountability<br />? Focus on Quality and Best Practice<br />? Problem Solving and Judgment<br />? Organizational Awareness<br />? Teamwork and Collaboration<br><br>To apply submit a cover letter & résumé.<br><br><strong>Additional Requirements:</strong><br />A dedicated computer system with all required software will be provided to successful candidates throughout their empl- LocationToronto, ON
- Salary$72,738.34YEAR annually
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #faaf99f1
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