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911 dispatcher
Title posted on Jobillico - Operations Dispatcher Router Float Job Details | Purolator
Posted on June 12, 2024 by Employer details Purolator
Job details
<span><p><span></span></p> <p><span><b>Posting Date: </b> <b>June 11, 2024</b> </span><br> <b>Work Location Type: Toronto Freight</b><span> </span></p> <p><span><b>Job Code:</b> <b>1270 </b></span></p> <p><b>Schedule: Flexibility to work various operational shifts</b><br> <span><b>Location:</b> <b>1150 Martin Grove Road, Etobicoke, ON </b> <br> <b>Reports to:</b> <b>Operations Manager </b></span></p> <p> </p> <p><span><span><em><span><span>It?s not a package. It?s a promise®.</span></span></em></span></span></p> <p><span>As Canada?s leading integrated freight, package, and logistics provider, we?ve been helping promises get where they need to be for more than 60 years. How does the magic happen? <b>The journey starts with you</b>. The places we go, the elements we brave, the promises we deliver - <b>it?s all possible because of our people.</b> So, whether you?re looking to build new skills, make an impact in your community, or inspire your team, <b>we go there</b> for you. </span></p> <p> </p> <div><div><div><strong>Description</strong> </div><div><p>The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.</p> </div></div><div><div><strong>Responsibilities</strong> </div><div><p>Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives<br> Authorize drivers request to leave territory<br> Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience<br> Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers<br> Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts<br> Collaborate with management to re-allocate service commitments such as pickups and load balance drivers? routes when required<br> Cross functional communication within dispatch department<br> Maintain database and generate reports requested by operations management</p> </div></div><div><div><strong>Additional Responsibilities</strong> </div><div><p><span><span><span>Routing of all shipments to GTA using CLI Software. Coverage for Dispatchers and Routers.</span></span></span></p> <p><b><span><span><span>Additional Skills:</span></span></span></b></p> <p> </p> <ul> <li><span><span><span>Excellent communication in diverse environment</span></span></span></li> <li><span><span><span> Exceptional customer service skills</span></span></span></li> <li><span><span><span> Geographical knowledge of GTA</span></span></span></li> </ul> </div></div><div><div><strong>Education</strong> </div><div><p><span><span>College diploma Required</span></span></p> </div></div><div><div><strong>Experience</strong> </div><div><p><span><span><span>Minimum 1 year experience</span></span></span></p> <p><span><span>1 year experience using CLI System Software</span></span></p> </div></div><div><div><strong>Skills</strong> </div><div><div>Computer Operations Standards and Procedures</div><div>Operations Management</div></div></div></div><p> </p> <p> </p> <p> </p> <p> </p> <p><span><b>POSTING DETAILS</b><br> <b>Location:</b> 1151 Martin Grove Road, Etobicoke, ON <br> <b>Working Conditions:</b> Office Environment </span></p> <p><span><b>Reports to: </b> Operations Manager </span><br> </p> <p><span><span><span><span><em><span>We are aware of a fraudulent website that </- LocationEtobicoke, ON
- SalaryNot available
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #13995666
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