application support analyst
Posted on
June 06, 2024
by
Employer details
AppTad Technologies Pvt Ltd
Job details
*Job Title:* Apptad - Application Support Analyst
*Job Location:* Chambly and Kitchener (Customer location-In person role (not a fully remote position))
*Job Duration: *Long Term *Job Description*
*Responsibility:*
* Understand high level Business objectives of in scope applications across Customer Business entities.
* Provide technical and functional support to Users on the reported issues.
* Provide workarounds to the reported technical issues.
* Work with Vendors on any product upgrades / in house testing requirements.
* Get / create documentation on application support, to handle production support tickets post successful
* deployment from the implementation team.
* Coordinate and collaborate with Offshore production support teams on the changes deployed to
* Production and get the team up to speed on the documentation and ability to support.
* Sign off from a ready to be supported in RUN state from a support perspective.
* Participate in project Governance meetings with Client stakeholders and report on the progress.
* Prepare Run book for known issues and contact points.
* Providing level 2/3 production support (Incidents and service request fulfillment)
* KPI measurement, tracking and reporting.
*
*Technical skills:*
* Must have?s: Knowledge of Claris FileMaker and WinDev platform to build Custom Apps.
* Understanding of different modules of FileMaker: Build and connect, host and deploy.
* Knowledge of Application lifecycle management ? ALM viz. WinDev
* Knowledge of WLangage, HFSQL database.
* Working knowledge of Low code / No Code platforms.
* Prior development experience using Microsoft tech, JavaScript, JSON, SQL, REST API?s
* Good knowledge of Databases and schemas
* Good understanding of Web Applications architecture
* Understanding of Web services and integrations with different platforms
* Relational databases such as Microsoft SQL Server Mgmt. Studio 2012/19, Microsoft Visual Studio
Job Type: Full-time
Pay: $70.00-$72.00 per hour
Benefits:
* Dental care
* Paid time off
* Vision care
Schedule:
* Day shift
* Evening shift
* Monday to Friday
* Night shift
Experience:
* IT support: 4 years (required)
* Application Support: 4 years (required)
* FILEMAKER: 4 years (required)
* Application lifecycle management: 1 year (required)
Licence/Certification:
* CompTIA A+ (preferred)
-
LocationKitchener, ON
-
Salary$70.00 to $72.00HOUR hourly
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9312582096
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