data mining analyst
Title posted on CareerBeacon -
Salesforce Success Analyst
Posted on
May 23, 2024
by
Employer details
McCain Foods
Job details
Position Title: Salesforce Success Analyst Position Type: Regular - Full-Time Position Location: Florenceville GTC Requisition ID: 29399 JOB PURPOSE: This is an exciting opportunity to be part of the team leading digital transformation at McCain, underpinned by significant investment in our Salesforce.com platform and related Commercial technologies. We are looking for a Salesforce Support Analyst to deliver user-centric support and configuration activities for our flagship Commercial platform. You will be part of a team delivering excellent customer service to Agriculture professionals, including resolving their challenges with Salesforce.com, delivering small changes and providing support and guidance to our external support vendors. You will also play a role in the team's development cycles by supporting deployment and QA activities. The ideal candidate is someone committed to user experience and aims to exceed expectations. They will have the winning combination of problem-solving, communication and technical skills, with an ability to learn new technologies quickly and share their knowledge with others. JOB RESPONSIBILITIES: Core Triage incidents raised by users / super users and diagnose whether the system is / isn't working as intended and identify which component(s) of the system needs to be remedied. Prioritize incidents and requests to meet established SLAs and ensure customer satisfaction. Resolve defects / bugs in the setup, configuration and Manage defect resolution with our salesforce application and external support partners. If required, coordinate across multiple support teams resolving issues relating to non-salesforce components and integrated systems. Work with the super user 1st line support teams in McCain's global markets to help them diagnose whether the incident is a technical defect and create well defined incident reports that enable reproduction of the defect to ensure more efficient root cause identification and resolution. Work with the Salesforce Admin to ensure SOPs or admin training is available to help avoid future incidents or speed up resolution. Perform QA testing and manage deployment of fixes and new functionality. Participate in development forums for efficient Knowledge transfer of new functionalities transitioning to support.Elevation Achieves elevated customer satisfaction in the scope of solutions they are supporting by delivering a high degree of quality and superior user experience.Guardianship You will be a guardian of User experience, ensuring minimal downtime and fast issue resolution with good communication. System performance, data quality and usage standardization. Engagement Establish and execute a strong engagement with the Digital team's Salesforce admin, Product owners and in-market first line super user network. Engage with Global & Regional users to support issue diagnosis and resolution. Develop partnership relationships with our strategic vendors to facilitate efficient solutions. Build positive relationships by engaging peers within the business and technical teams accountable for systems and processes interfacing the solutions you will support.Data-driven Organization Ensure solutions deliver data timeliness, completeness, and integrity Identify opportunities within the business to improve or provide data & insights to enhance decisions or facilitate agility. Partner with relevant technology teams to ensure Salesforce data is available to Global reporting platforms.Capability Support knowledge transfer of issues to product owner & business to prevent incidents. Support the development of training programs & materials, to sustain product capability.Innovation Proactively explore and communicate industry trends and advancements in technology to identify new and leading solutions that will significantly impact the achievement of the business objectives and move McCain ahead of the competition. MEASURES OF SUCCESS: Strong and pr
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LocationFlorenceville-Bristol, NB
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2032008
- Florenceville-Bristol, NB
Advertised until
2024-06-21
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