Discover jobs
Job Search
spa manager
Posted on May 08, 2024 by Employer details Ritual Beauty and Wellness
Job details
Overview: We are seeking an experienced Spa Manager to join our team of beauty and wellness experts located in the heart of Downtown Toronto. The Spa Manager will oversee and maintain the daily operations, ensuring exceptional customer service is provided, and driving business growth. They will play a pivotal role in creating a positive and relaxing atmosphere for both clients and staff while implementing strategic initiatives to enhance the spa's overall performance. Responsibilities: * Ensure a top-tier experience for every guest who walks through the door * Schedule appointments and manage the spa's booking system, strategically planning to drive revenue and maximize bookings * Assist in retail sales of spa products, including upselling and product demonstration * Handle cash transactions accurately and efficiently * Ensure daily operations are carried out at the highest standards, in a cost-effective manner * Coordinate and communicate with a team of receptionists, Estheticians, and Registered Massage Therapists to ensure smooth daily operations * Promote spa services and packages to client * conduct annual performance appraisal meetings for your team. * Collaborate with all staff to boost sales of our skincare lines, services, memberships, packages, and Promotions. * Maintain standard operating procedures for the team, ensuring they are up-to-date, well-communicated, and consistently followed. * Plan and conduct monthly inventory * Place and receive all purchase orders * Enforce health and safety regulations to maintain compliance with all regulatory standards * Provide monthly reports including but not limited to revenue vs expenses, cash flow, budgets, and client retention. * Lead the team, promoting a supportive coaching environment, and celebrate team members individually and as a whole when goals are reached, positive reviews from clients, and when they become certified in new services. * Become an expert in all services offered, as well as product knowledge of all retail items for sale. * Stay informed about industry trends, competitor activities, and market demands to identify new business opportunities. * Continuously seek ways to enhance the guest experience and address customer inquiries, feedback, and concerns promptly and professionally. * Implement strategies to build and maintain strong client relationships, encouraging repeat business and positive word-of-mouth. * Handle any other necessary duties and tasks assigned to you by the Owner About You * experience in the luxury spa and wellness industry * Proven ability to thrive in high-pressure environments and navigate multitasking in a calm and professional manner * Passion for health, wellness, and beauty. * Experience in business development primarily in a small business setting. * Demonstrated strong leadership and people management skills * Excellent communication and organizational skills * Ability to problem-solve, mitigate risks, and overcome challenges * You are passionate about helping others succeed * You are a team player and show up every day with a positive and professional attitude. * You are reliable, flexible, and looking for an opportunity to grow within a company long-term. *Qualifications:* * Experience working with spa, fitness, and or clinical booking Software, Google Docs, Excel, and Canva. * A minimum of 3 years experience in a Management role with 6 or more employees directly reporting to yo as their leader. * Knowledge of social media and willingness to participate in content creation. * A minimum of 3 years experience in a leadership role in a similar setting. * Minimum 3 years of administrative, reception, and customer service in the beauty and wellness industry * Solid understanding of revenue management, budgeting, and cash flow management. * Excellent communication and organizational skills. * Practitioner qualification and experience in spa treatments is an asset * Ability to work flexible hours, including evenings and weeke- LocationToronto, ON
- Salary$22.00 to $26.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9270915402
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: