customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on May 17, 2024
by
Employer details
Congebec Inc
Job details
*Position: Customer Service Representative *
*Shift : Monday - Friday 8:00am - 4:30pm*
*Salary: starting wage $20.00 per hour*
Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 50 years experience, the company operates 13 modern facilities totaling more than 50 million cubic feet. These facilities are strategically located in Quebec, Ontario, Manitoba, Saskatchewan, and Alberta.
*WHY WORK AT CONGEBEC?*
* A growing company that stands out in its field.
* Compensation based on your qualifications and experience and competitive benefits.
* A dynamic, convivial, and stimulating environment.
* Internal University, Education & Training programs
* Many internal benefits and social program's
* *A fun and engaged team environment!!*
We are currently looking for a Customer Service Representative , to join our local team . The position in located in Carberry Manitoba.
Referring to the Office Coordinator the incumbent of the position will have as main responsibilities:
* Verifies and processes requirements for receiving customer shipments into the warehouse based on notification from the customer (receiving)
* Receives notification from customer of shipping requirements, enters the request into the Warehouse Management System (WMS), reviews stock status, and generates pick documents and bill of ladings.
* Notifies Shipping/Receiving Dispatcher of receiving and/or shipping priorities
* Notifies internal freight and cartage personnel of requirements
* Assesses discrepancies of inventory and notifies the Inventory Co-ordinator
* Provides inventory status reports as required
* Plan loads for shipping
* Ship orders as driver pick-up
* Customer Focus
* Performs other related duties as required
* Ensure compliance with all health and safety rules and regulations and Food Safety programs.
* Respect the warehouse policies, procedures, standards and follow all of the health and safety rules including but not limited to BRC & HACCP.
* All other duties as required.
*EDUCATION AND PROFESSIONAL EXPERIENCE*
* Must live and respect all corporate core values
* Large Customer service focus
* Ability to Read instructions
* Ability to follow written and oral instructions accurately
* Ability to identify and analyze discrepancies
* Good judgement in dealing with customer-related issues and staff
* Good communication and relationship-building skills with customers, and others
* General knowledge of Warehouse functions
* Operation and knowledge of standard software, computer keyboards, printers photocopier, fax and calculators
* Reliable
*SKILLS AND QUALIFICATIONS REQUIRED*
* Written and spoken English and French would be a large asset
* Must have pervious customer service experience
* Knowledge of occupational health and safety, HACCP and operations at Congebec;
* MS-Office knowledge, more specifically Excel, Word, Email,
* Mathematic skills;
* Adopt a secure behavior at work;
*COMPETENCIES*
* High school diploma (asset)
* Conflict resolution course or problem-solving course would be an asset
* Minimum of three (3) years of experience in warehousing or logistics
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
* Casual dress
* Company events
* Company pension
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Profit sharing
* RRSP match
* Tuition reimbursement
* Vision care
* Wellness program
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Morning shift
* Overtime
* Weekends as needed
Supplemental pay types:
* Bonus pay
* Overtime pay
Application question(s):
* Ate you able to commute or plan to relocate before starting work?
Experience:
* Customer Service: 2 years (pre
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LocationCarberry, MB
-
Salary$20.00HOUR hourly
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9284083473
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