truck dispatcher Verified

Work setting

• Transportation

Responsibilities

Tasks

• Ensure accuracy of completed time sheets, payroll and other summaries
• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Provide customer service
• Assist with maintenance of communications equipment
• Dispatch personnel according to schedules and work orders
• Follow-up on issues with work orders
• Keep track of shipments
• Knowledge of cross border dispatching regulations and practices
• Knowledge of highway trucking and associated rules and regulations
• Maintain vehicle operator work records
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
• Record mileage, fuel use, repairs and other expenses
• Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Experience and specialization

Computer and technology knowledge

• Dispatch management service software
• Mapping and data visualization software
• Database software
• Electronic mail
• Electronic scheduler
• Spreadsheet
• MS Windows

Service experience

• Trucking

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Physically demanding
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player