administrative assistant Verified

Work setting

• Insurance

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Motivate staff
• Open and distribute mail and other materials
• Record and prepare minutes of meetings, seminars and conferences
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Advise senior management
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Perform data entry
• Provide customer service
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word
• Database software
• MS Office
• Electronic mail

Insurance experience

• Property insurance
• Life insurance products
• Automobile insurance

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Repetitive tasks
• Large caseload
• Large workload
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Flexibility
• Judgement
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Adaptability
• Accountability
• Dependability
• Due diligence
• Quick learner