guest services manager
Title posted on indeed.com -
Hilton Guest Services Manager
Posted on May 05, 2024
by
Employer details
Hilton Garden Inn Kelowna
Job details
*Guest Services Managers *serve as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
*Core Work Activities*
* Serves as a leader in displaying outstanding hospitality skills.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Understands employee positions well enough to perform duties in employees' absence.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Responds to and handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Supervises on-going training initiatives and conducts training when appropriate.
* Employee performance appraisals, providing feedback as needed.
* Performs Front Desk duties in high demand times.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
* Dental care
* Extended health care
* Vision care
Schedule:
* Day shift
* Evening shift
* Monday to Friday
* Weekends as needed
Ability to commute/relocate:
* Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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LocationKelowna, BC
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Salary$20.00 to $25.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9266372847
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