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guest services agent - hotel Verified
Posted on May 02, 2024 by Employer details Winfire Hospitality
Job details
Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Word processing software. Spreadsheet. Opera. Security and safety: Bondable. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Experience: 1 year to less than 2 years. Financial benefits: Group insurance benefits.- LocationEdmonton, AB
- Salary$16.00 to $16.75HOUR hourly (To be negotiated) / 40 to 44 hours bi-weekly
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, Morning
- Start date Starts as soon as possible
- Benefits: Financial benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2903228
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
- Hospitality industry
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Spreadsheet
- Opera
Additional information
Security and safety
- Bondable
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Group insurance benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-06-01
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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