professional services manager - business services Verified

Work setting

• Urban area
• On-site customer service
• Office building
• Airport
• Transportation facility

Responsibilities

Tasks

• Direct the operations of an organization or department that provides services
• Evaluate the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Hire, train, direct and motivate staff
• Plan and control budget and expenditures
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Estimate costs of installing and maintaining equipment or service
• Consult with clients after sale to provide ongoing support
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• MS Office
• Plan and manage the facility's operations budget
• Develop and implement schedules and procedures for safety inspections and preventive maintenance programs
• Hire and oversee training and supervision of staff

Experience and specialization

Area of work experience

• Quality assurance or control

Type of industry experience

• Transportation equipment

Sales experience

• Aircraft, aerospace and aeronautical equipment

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Other benefits

• Free parking available