front desk manager
Posted on April 25, 2024
by
Employer details
Douglas Fir Resort & Chalets
Job details
*We are looking for a Front Office Manager!*
*The Front Office Manager should possess strong communication skills, demonstrate leadership abilities and must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and employees.*
*We expect our leaders to lead from the front and help enhance the guest experience by providing exceptional service.*
*Front Office Manager must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers and employees.*
*The starting salary for this position is dependent on experience. *
_*Qualifications*_
* _Highly organized, results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment_
* _Graduate of Hotel Management or Hospitality program a definite asset_
* _Minimum 1 year previous front desk supervisory experience, preferably in a large volume property_
* _The position may require, day, evening or night shifts, extended periods of standing , periods of independent work and brief exposure to cold air due to the location of the front desk. _
* Extensive knowledge of Front Office policies and procedures.
* Must have a flexible schedule, willing to work weekend
* Fluent English proficiency, French an advantage.
* Previous Microsoft Office Suite and PMS (RoomMaster) experience an asset
* *Key Accountabilities/ Management duties:*
* Leads by example and supervises daily operations of the Front Office; assists with check-ins and check-outs at the front desk; while consistently maintaining high level of service.
* Manages all aspects of Guest Services including: Night Audit, Reservations, and supervises and schedules staff
* Responsible for the daily shift operations of the front desk including check ins/outs, taking reservations and answering guest queries in a friendly & professional manner and resolving guest concerns/complaints.
* Proactive approach on guest comments / issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations.
* Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership.
* Is able to work and assist in other areas as needed.
* Performs any other duties as assigned by management.
* Coaches and develops skills of all departmental staff to the best of their potential.
* Implements, maintains, and monitors all employees as stated above in order to consistently meet established company standards and achieve the highest level of customer satisfaction.
* Ensures that employees are fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the community
* Maintains appropriate standards of conduct, dress, hygiene, uniforms and appearance of Guest Services employees.
* _Review schedules regularly to ensure maximum productivity while ensuring excellent guest service_
* _Ensure smooth shift changes with proper pass-on to the next shift_
* _Stay current on industry/competitive trends and make recommendations for improvements_
* assist in managing the recruitment, interviewing and training off all front office employees
* _Other duties as assigned_
*Training Responsibilities *_Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests_
* Ensure new Guest Service agents are trained accurately and on a timely basis.
* Ensuring hands on instruction with trainee?s
* Provide on-going coaching of Guest Service Agents
* Continually seeks new training methods and supplementary materials to enhance the training program and training results at Guest Services.
* They will lead in the achievement of the departments? revenue goals through training, motivation, promotion,
* Instructs and trains employees to follow safe working practices
*Benefits *
*
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LocationBanff, AB
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9253588795
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