systems technical support analyst
Title posted on CivicJobs.ca -
IT Support Analyst
Posted on April 24, 2024
by
Employer details
Town of Slave Lake
Job details
IT Support Analyst Job TypeOtherOrganizationTown of Slave LakeClosing dateMay 31, 2024Job DescriptionA rewarding, exciting and challenging experience awaits!We are looking for an enthusiastic and dedicated individual that is people-orientated with familiarity with Information Systems!Reporting to the Manager of Information Technology, the IT Support Analyst provides technical support and performs proactive IT duties to support the Town?s overall operations. This includes, but is not limited to customer service, helpdesk & deskside support. Additionally, they will monitor and maintain technology and licensing, support 24/7 access, create and maintain documentation, train staff, assist in the development and support of workflow automation, and help to support system?s connectivity and reliability through all of the Town?s facilities.ESSENTIAL DUTIES AND RESPONSIBILITIES:Maintain good communication and provide proactive customer service, training, technical support, and request fulfillment in a helpdesk, deskside, and remote work capacity to Council, all staff, and stakeholders. Proactive support and documentation of IT assets and contracts, including asset lifecycles and replacements and maintain stock of required peripherals according to the budget. Support, install, maintain, document, and respond to requests and incidents regarding computer hardware, desktops, laptops, internet, software, local servers, printing, scanning, mailing, E-mail, productivity tools, MS Teams, phone systems, AV, remote access, mobile devices, peripherals, azure cloud servers, and virtual desktop. Ensure AV (Audio Visual) equipment in Council Chambers, and all meeting rooms are in good working order. Support and run conference calls, and meeting room resources during Council meetings or other special meetings as scheduled or required. Support corporate and BYOD mobile phones and maintain the MDM system. Develop tips, tricks, and guides for staff on applications, processes, or tools. Assist and support in the rolling out of new software, workflow automation tools, and processes. Work with the business, coordinate, and develop workflow automation through tools such as Docushare. Training can be provided. Ensure adherence to all applicable Town of Slave Lake policies and bylaws. Assist the Manager of Information Technology with the continuous improvement of security, technology, and information related policies. Responsible, with elevated access and visibility, to use confidential information appropriately and maintain the confidentiality and security of all information related to the Town. Contribute to continuous improvement and innovation of the Town systems and processes. Perform tasks consistent with the position, including special projects / assignments, as may be required on an ad hoc basis, and as assigned by the Manager of Information Technology.QUALIFICATIONS / EDUCATION / EXPERIENCE:Completion of a post-secondary education in Information systems and/or 5+ years of experience in tier 2 general IT support and operations, ideally with the municipality. A+, MCSE, and/or MCDST certified, and/or Azure fundamentals and/or equivalent proven experience working in a diverse technology environment supporting hardware, software and Azure in a tier 1 and 2 capacity. ITIL Foundations Certified and/or proven equivalent IT operations knowledge/experience. Proficient technical skills in the facets of deskside, server and Azure support and strong understanding of MS Office (M365) and MS Teams and general productivity tools. Experience with servers, mobile device management, Azure, Microsoft Virtual Desktop. Proficient in supporting mainly Android and some Apple mobile devices. Audio visual experience is considered an asset. Familiarity with supporting corporate networks is considered an asset. SQL and reporting knowledge are considered an asset. Microsoft Dynamics GP experience is considered an asset. Experience gathering requirements and helping to create
-
LocationSlave Lake, AB
-
SalaryNot available
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CivicJobs.ca
#93844
Advertised until
2024-05-31
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.