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user support technician Verified
Posted on April 18, 2024 by Employer details Tecksoft
Job details
Education: Secondary (high) school graduation certificate. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Supervision: No supervision responsibility. Computer and technology knowledge: Android. MAC. Internet. Desktop applications. Word processing software. MS Windows. SharePoint. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Judgement. Organized. Team player. Ability to multitask. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. What is your current level of study?. Experience: Experience an asset. Other benefits: Free parking available. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.).- Location1150 rue LévisTerrebonne, QCJ6W 5S6
- Salary$18.00 to $25.00HOUR hourly (To be negotiated) / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2885056
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Internet
- Desktop applications
- Word processing software
- MS Windows
- SharePoint
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
Benefits
Other benefits
- Free parking available
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-18
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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