user support technician
Verified
Posted on April 18, 2024
by
Employer details
12981467 CANADA INC
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Excellent oral communication. Excellent written communication. Judgement. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years.
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LocationMississauga, ON
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Salary$28.85HOUR hourly / 35 hours per week
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Terms of employment
Permanent employmentFull time
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Day, Evening, Morning
- Start date
Starts as soon as possible
- vacancies
1 vacancy
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Verified
- Source
Job Bank
#2884641
Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Supervise other technical support workers in this group
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
Additional information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
-
Tight deadlines
-
Repetitive tasks
-
Attention to detail
Personal suitability
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Accurate
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Excellent oral communication
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Excellent written communication
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Judgement
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Organized
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Team player
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Ability to multitask
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Time management
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-18
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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