Overview
Languages
Bilingual
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Responsibilities
Tasks
-
Answer written and oral inquiries
-
Address customers' complaints or concerns
-
Answer inquiries and provide information to customers
-
Arrange for refunds and credits
-
Issue receipts and other forms
-
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
-
Receive and log complaints
-
Receive payments
Experience and specialization
Computer and technology knowledge
-
Database software
-
Internet
-
MS Windows
-
Google Drive
Type of experience
Additional information
Security and safety
Work conditions and physical capabilities
-
Attention to detail
-
Fast-paced environment
-
Repetitive tasks
Own tools/equipment
Personal suitability
-
Punctuality
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Excellent written communication
-
Flexibility
-
Organized
-
Reliability
-
Team player
-
Initiative
-
Judgement
-
Ability to multitask
-
Dependability
-
Honesty
-
Quick learner
Benefits
Health benefits
-
Dental plan
-
Health care plan
-
Vision care benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.