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analyst, systems technical support Verified
Posted on April 09, 2024 by Employer details Quantum Equipment LTD
Job details
Education: Other trades certificate or diploma. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Certificates, licences, memberships, and courses : Canadian Information Processing Society (CIPS) professional Certification. Information technology infrastructure library (ITIL) Certification. International Software Testing Qualifications Board (ISTQB) Certification. Microsoft certified technology specialist (MCTS). Information Systems Professional (ISP). Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking software. Networking hardware. Intranet. Internet. Servers. Desktop applications. File management software. Website creation and management software. SharePoint. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Physically demanding. Manual dexterity. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Screening questions: Do you have previous experience in this field of employment?. Experience: 5 years or more. Workplace information: Remote work available.- LocationCalgary, ABRemote work available
- Salary$30.00HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2871697
Overview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
5 years or more
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Credentials
Certificates, licences, memberships, and courses
- Canadian Information Processing Society (CIPS) professional Certification
- Information technology infrastructure library (ITIL) Certification
- International Software Testing Qualifications Board (ISTQB) Certification
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Website creation and management software
- SharePoint
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Manual dexterity
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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