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contact centre manager Verified This job was posted directly by the employer on Job Bank.
Posted on March 28, 2024 by Employer details Leanessa Inc
Job details
Education: College/CEGEP. Tasks: Hire, train, direct and motivate staff. Market business services. Plan and control budget and expenditures. Plan and direct research. Direct and advise staff in the development and implementation of service quality assessment strategies. Plan, administer and control budgets for client projects, contracts, equipment and supplies. Plan, develop and organize the policies and procedures of establishments. Represent the company within various economic and social organizations. Leading/instructing groups. Provide customer service. Assign, co-ordinate and review projects and programs. Supervision: 11-15 people. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large caseload. Large workload. Tight deadlines. Work under pressure. Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Judgement. Organized. Reliability. Team player. Experience: 1 year to less than 2 years.- LocationBrampton, ON
- Salary$50.00HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Shift, Early Morning, Morning
- Start date Starts as soon as possible
- vacancies 2 vacancies
- Source Job Bank #2856159
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Hire, train, direct and motivate staff
- Market business services
- Plan and control budget and expenditures
- Plan and direct research
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of establishments
- Represent the company within various economic and social organizations
- Leading/instructing groups
- Provide customer service
- Assign, co-ordinate and review projects and programs
Supervision
- 11-15 people
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-06-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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