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user support technician Verified
Posted on March 19, 2024 by Employer details 2GOTECH.CA
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Computer hardware or software retailer/wholesaler. Help desk. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: Android. Device drivers. Internet. Servers. Desktop applications. Security software. Word processing software. Mail server software. MS Office. MS Windows. TCP/IP. Wireless networks. Work conditions and physical capabilities: Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Initiative. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years.- LocationBrampton, ON
- Salary$29.00HOUR hourly / 32.5 hours per week
- Terms of employment Permanent employmentFull time
- To be determined
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2838417
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- Device drivers
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
Additional information
Work conditions and physical capabilities
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Persons with disabilities
- Newcomers to Canada
- Mature workers
- Veterans
- Visible minorities
- Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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