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customer service clerks supervisor Verified
Posted on March 12, 2024 by Employer details SYNERGY ALLIANCE CORPORATION
Job details
Education: Bachelor's degree. Tasks: Co-ordinate activities with other work units or departments. Supervise staff or team. Provide job training and support. Propose improvements to methods, systems and procedures. Obtain and process information required to provide customer service. Manage training and development strategies. Maintain records and statistics. Investigate and resolve complaints and claims. Enforce policies and procedures. Ensure compliance with government regulations. Answer clients' inquiries and provide information. Provide advice on information systems strategy, policy, management and service delivery. Professionalism in customer service. Set staff work schedules and monitor staff performance. Work conditions and physical capabilities: Fast-paced environment. Large workload. Work under pressure. Personal suitability: Efficient interpersonal skills. Screening questions: Do you have previous experience in this field of employment?. Experience: 2 years to less than 3 years.- Location#101 128 2 Ave SECalgary, ABT2G 5J5
- Salary$34.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2833013
Overview
Languages
English
Education
- Bachelor's degree
Experience
2 years to less than 3 years
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Supervise staff or team
- Provide job training and support
- Propose improvements to methods, systems and procedures
- Obtain and process information required to provide customer service
- Manage training and development strategies
- Maintain records and statistics
- Investigate and resolve complaints and claims
- Enforce policies and procedures
- Ensure compliance with government regulations
- Answer clients' inquiries and provide information
- Provide advice on information systems strategy, policy, management and service delivery
- Professionalism in customer service
- Set staff work schedules and monitor staff performance
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Large workload
- Work under pressure
Personal suitability
- Efficient interpersonal skills
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Persons with disabilities
- Newcomers to Canada
- Visible minorities
- Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-05-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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