tour guide Verified

Work setting

• Urban area
• Sales

Responsibilities

Tasks

• Drive sightseeing or tour vehicle
• Confirm transportation and accommodation reservations
• Collect administration or entrance fees
• Resolve itinerary and other problems
• Develop and deliver commentaries
• Sell souvenirs
• Receive payments from customers
• Provide clients with information
• Plan trips
• Manage routine office functions including reception, telephone and booking appointments
• Maintain inventory of supplies
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Provide customer service
• Administer first aid in emergency situations
• Track and report on current feed inventory

Credentials

Certificates, licences, memberships, and courses 

• First Aid Certificate
• CPR Certificate

Experience and specialization

Type of guide

• Meet and greet local guide
• On-site local guide
• Driver-guide, local

Tours focus

• Boat tours

Guide specialization

• General outdoors guiding

Additional information

Transportation/travel information

• Valid driver's licence
• Willing to travel for extended periods
• Driver's abstract

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Punctuality