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user support technician Verified Expired

Posted on November 14, 2022 by Employer details Control 'R' Solutions Inc.

Job details

  • LocationGeorgetown, ONOn the road job
  • Salary27.50 to 31.50 hourly for 35 hours per week
  • Terms of employment Permanent employment
    Full time
  • Day, On Call, Morning
  • Start date Starts as soon as possible
  • Benefits: Financial benefits, Long term benefits
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2242918

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Experience an asset

On the road job

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

  • Android
  • Linux
  • Unix
  • JavaOS
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Desktop applications
  • MS Windows
  • TCP/IP
  • Wireless networks

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player

Benefits

Financial benefits

  • Mileage paid

Long term benefits

  • Other benefits

Employment groups Help -

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Seniors, Veterans, Visible minorities, Youth

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2022-12-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Date modified: