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user support technician Verified Expired

Posted on October 21, 2022 by Employer details JAIN SUSTAINABILITY CONSULTANTS INC.

Job details

  • LocationMississauga, ON
  • Salary31.00 hourly for 35 hours per week
  • Terms of employment Permanent employment
    Full time
  • Day, Evening, Night, Weekend, On Call, Early Morning, Morning
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2221264

Overview

Languages

English

Education

  • Bachelor's degree

Experience

5 years or more

Work setting

  • Help desk

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 5-10 people

Credentials

Certificates, licences, memberships, and courses 

  • Cisco certified network associate
  • Microsoft certified IT professional (MCITP)

Experience and specialization

Computer and technology knowledge

  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

Advertised until

2023-01-08

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Date modified: