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help desk technician Verified Expired

Posted on May 27, 2022 by Employer details MicroAge Manitoba

Job details

  • Location1038 PORTAGE AVE
    Winnipeg, MBR3G 0S2
  • Salary$31,203.44 to $35,000 annually for 40 hours per week
  • Terms of employment Permanent employment
    Full time
  • To be determined
  • Start date Starts as soon as possible
  • Benefits: Health benefits, Other benefits, Long term benefits, Financial benefits
  • vacancies 2 vacancies
  • Verified
  • Source Job Bank #2067868

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

7 months to less than 1 year

Work Setting

  • Help desk

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Resolve work related problems

Credentials

Certificates, Licences, Memberships, and Courses 

  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Dynamics Certification
  • Microsoft SQL Certification
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)
  • Microsoft certified technology specialist (MCTS)
  • VMware certified professional
  • WatchGuard Certification
  • Microsoft Certified Systems Engineer (MCSE)

Experience and Specialization

Computer and Technology Knowledge

  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • Security software
  • Word processing software
  • Presentation software
  • Communication software
  • MS Office
  • MS Windows
  • SharePoint
  • TCP/IP
  • Wireless networks
  • Information technology

Additional Information

Work Conditions and Physical Capabilities

  • Repetitive tasks
  • Attention to detail
  • Sitting

Own Tools/Equipment

  • Internet access
  • Cellular phone

Personal Suitability

  • Accurate
  • Client focus
  • Effective interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player
  • Punctuality
  • Positive attitude
  • Quick learner

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Bonus
  • Mileage paid

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Long-term care insurance

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)

Additional requirements

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?

Employment groups Help -

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Visible minorities

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen or a permanent resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2022-07-21

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Date modified: