customer service sales clerk
Title posted on Jobillico -
Parts and service Manager
Posted on May 13, 2024
by
Employer details
Le Groupe JLD-Laguë
Job details
<b></b><span><p><span><span> </span>JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.</span></p></span><br><br><span><p><span> </span></p><p><strong><span>ROLES:</span></strong></p><ul> <li><span>Operate and manage all activities of the Parts and Service Departments as a leader towards the achievement of operational, financial and customer satisfaction objectives;</span></li> <li><span>Ensure complete control and integrity of parts inventory;</span></li> <li><span>Ensure that each team member understands his/her role and assumes his/her responsibilities;</span></li> <li><span>Develop and maximize employee skills and abilities;</span></li> <li><span>Ensure that appropriate follow-ups are made in the communication chain (with customers, between employees, between departments, between branches).</span></li></ul></span><br><br><span><p><strong><span>YOU LOVE :</span></strong></p><ul> <li><span>Know and understand all operations of the parts and service departments;</span></li> <li><span>Meet operational, financial and customer satisfaction objectives;</span></li> <li><span>Take the necessary actions to maximize parts sales and workshop capacity at all times (volume);</span></li> <li><span>Ensure that the team is 100% dedicated to customers, finding solutions and keeping them captive;</span></li> <li><span>Ensure sound management of parts inventories according to established standards;</span></li> <li><span>Build and develop customer relationships;</span></li> <li><span>Maximize the customer experience;</span></li> <li><span>Hire, integrate, train and develop employees;</span></li> <li><span>Communicate roles, responsibilities and expectations to employees;</span></li> <li><span>Manage performance and behavior;</span></li> <li><span>Maximize team spirit within and between departments;</span></li> <li><span>Ensure that disputes are resolved quickly in the best interests of the company;</span></li> <li><span>Ensure the cleanliness and safety of the workplace;</span></li> <li><span>Maintain healthy communication and a positive work atmosphere;</span></li> <li><span>Know and understand communications from our suppliers (Parts Bulletins, Service Bulletins, PIP, What's New, etc.);</span></li> <li><span>Other related responsibilities.</span></li></ul></span><br><br><b></b><span><p><strong><span> YOU HAVE IDEALLY :</span></strong></p><ul> <li>A college or university degree or a diploma in a field related to mechanics or parts or any other related field,</li> <li>Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,</li> <li>Mechanics is your calling,</li> <li>You are passionate about agriculture, business or the industrial field,</li> <li>Bilingual (French and English) for some stores,</li> <li>Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service!</li></ul></span><br><br><span><p><strong>WE OFFER :</strong></p><ul> <li>Monthly and annual bonus plan based on the department results</li> <li>Group insurance after 3 months of seniority;</li> <li>RRSP with employer participation after 3 months of seniority;</li> <li>A cellphone and a laptop;</li> <li>Workwear provided by the employer;</li> <li>Corporate discounts for our employees and your family</li> <li>Ongoing training for our employees offered by our in-house trainer and by John Deere</li></ul></span><br><br><b></b><span><p><span>Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our
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LocationPike River, QC
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#13790661
Advertised until
2024-06-11
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